Return Policy

At Airstream, we want every customer to be completely satisfied with their purchase. However, we understand that returns may sometimes be necessary. That’s why we’ve created a simple and transparent return policy to ensure a hassle-free experience.

Please note that Airstream products are distributed and sold exclusively through our authorized retail partners (or marketplaces). Any claims (including warranty requests) for products purchased from these partners must be made directly with the point of sale where the purchase was completed, in accordance with their return and refund policies.

We recommend following these steps to submit a claim

Contact the seller:

Reach out directly to the retailer or online platform where you purchased your Airstream product. The seller’s contact details can usually be found on your invoice or order confirmation email.

Explain the issue:

Clearly describe the situation or the problem you encountered with your Airstream product. Provide as many details as possible to help process your request efficiently.

Follow the seller’s instructions:

Follow the steps provided by the seller for processing your claim. This may include returning the product, requesting an exchange, or a refund, depending on the policy in effect at the time of purchase.

We appreciate your understanding and cooperation. If, after following these steps, you still experience difficulties, please do not hesitate to contact us. We will be happy to assist you in resolving the issue.

The Airstream Team